Similar incidents for servcienow allows you to set up a related list of incidents with semantically similar short plus long descriptions If a new incident is created and i wanted to find out if the similar incident is already resolved in the past and can get that incident details If you need to use historical incidents from servicenow as similar ticket data, you need to map the data to an expected format and insert the data into opensearch.
Retrieve information about servicenow incidents I have trained similarity model on the basis of 'short description' and 'description' fields for incident table. To add a new search action in the agent assist tab configuration, follow these steps
Learn how to generate a kb article from multiple similar incidents using now assist Start by navigating to the service operations workspace and open an incident assigned to you. Search for one or all matching incidents in servicenow. These three times coincide with entries in the exchange server logs showing you lost connection at those same times
The vpn policy is to time out a connection if it hasn't been active in 30 minutes Please ensure the next time you lose connectivity you are still connected to the vpn I'm going to update this incident to resolved. Whats the best way to find and display similar incidents on the current incident
Purpose is to show similar incidents to help agentswork on current incident
